Frequently Asked Questions



What items can I trade in?

You can trade in your books in one easy to manage trade. We are unable to accept media items unfortunately and can only accept books that have an ISBN number.

How do I enter my item details?

It's simple! Your Books all have a barcode on the cover. Simply locate the barcode and type all of the numerical digits above or under the barcode into the search box, including any at the beginning or end of the sequence that may be smaller than the other characters. All you need to do here is type in the ISBN above or under the barcode. If your book does not have an ISBN on the back, then it will be on the publishing details page at the front of your book. In most cases this will be a few pages in from the cover. If it does not have an ISBN at all, we cannot accept it.

What is an ISBN?

The ISBN is a numeric 10 or 13-digit number that is unique to each individual book. It appears next to the barcode on most books and in instances where it doesn't it can be found on the publishing page.

What is a barcode?

A barcode is a machine readable representation of ISBN. This information relates to the product it is attached to. It looks like a series of vertical lines differing in thickness.

What condition do those items need to be in?

We can only accept items with a barcode number, this is a unique 13-digit number used to catalogue saleable goods.

Books need to have:
● No rips, tears, stains, water damage.
● No writing or highlighting(Except textbooks or author sign or gift notes on first pages).
● No pages falling out or coming loose and no broken spines/bindings.
● Not accept Items with no ISBN anywhere on the book
● No ex-library books.
● No advance reader copies (ARCs), uncorrected proofs (UPs), books marked "not for resale", instructors, teachers or International editions.
● All hardcovers originally sold with a dust jacket must include the dust jacket.
● If your book has only one ISBN and it corresponds to a set with many volumes, then you need to send us the whole set.

Do you buy everything?

We try to buy as many items as we can, enter your barcode and find out now!

Will you buy large quantities of books?

We do not have a special process for bulk sellers and we only accept one copy of an ISBN per user. If you have multiple copies of the same book we will only buy 1.

Do you accept promotional items?

Unfortunately, we can't take your promotional or not for resale items.

How much do you offer & why?

We aim to make a fair offer on all products. This enables us to provide the free drop off and send it service and allows us to refurbish the items in preparation for finding them a new home!

How do I accept the offer price?

Simply keep the item in your trade then complete the trade. You can do this by hitting the trade in button at the bottom of the trade page. Remember you have to have a minimum of $7.50 value in your trade to redeem the offer. You can always remove individual items from your trade if you don't accept the offer price. Just hit the remove button next to the item and it will be removed.

Is there a minimum and maximum amount of items I can send in?

There is no limit on how many items you can send us.

How do I get paid?

This depends on your preferred method of payment when you redeem your offer. If you chose via check, we will send you a check. If you chose PayPal as your method of payment, then the funds will be deposited within 3 working days of processing your trade.

How do I send in my items?

Take your box to your nearest USPS drop off location. You'll be given a receipt for your package, remember to keep this safe for proof of postage.

How do I package my items? What type of packaging can I use?

Choose a strong box which holds all of the items from your trade. Ensure the items inside are secure and will not move in transit. Securely fasten the package making sure there are no openings. Try to use one package where possible. We cannot be held accountable for items damaged in transit due to substandard packaging and will not pay for these items.

What if I've sent in an item I didn't mean to?

Unfortunately, we are unable to return any items sent in error.

How secure is the service?

The USPS service is safe and secure. They are designed for your convenience so once you have sent your package you can relax.

Are my items insured?

Of course they are, up to the value of your items in each parcel.

What happens if the items I've sent in aren't of good enough condition?

We will recalculate the offer for any item that doesn't meet our standards set out.

What is the benefit of signing up for an account with you?

Signing up for an account makes it quicker and easier for you to complete a trade, track previous trades and edit your account information.

How do you use my personal details?

Please refer to our Privacy Policy for more information on use of personal data.

If I want to send in regular, bulk trades how do I do this?

Contact us at contact@booktocash.com and we will be happy to discuss your requirements.

How long do I have to send my trade items in?

You need to receive your package within 7 days from the day that you completed the trade. Otherwise your trade will expire.

Do you buy from outside the US?

No, we don’t buy from outside the US.

Will it cost me anything?

Only a little bit of your time. The idea is that you benefit and earn money from your unwanted items.

Do you offer more than competitors and do you price match?

We offer fair value and don't take competitors offers into consideration so we are unable to price match.